Privacy Policy

Dillydallykidstoy is operated by Dilly Dally Kids Toy Store Inc. (hereinafter referred to as “we” or “us”). This privacy policy outlines how we collect, use, store, and process personal information when you visit or make a purchase through the following website:

Website: www.dillydallykidstoy.com

Brand Name: Dillydallykidstoy
Company Name: Dilly Dally Kids Toy Store Inc.

Business Address:
1161 Commercial Dr,
Vancouver, BC V5L 3X3
Canada

Email:
water@dillydallykidstoy.com

Phone:
+1 604 252 9727

Dilly Dally Kids Toy Store Inc. acts as the data controller responsible for processing personal information collected through this website.

1. Information We Collect

We may collect various categories of information when you visit our website, place an order, contact us, or interact with our services:

Personal Information

This may include:

Full name
Billing and shipping addresses
Email address
Phone number
Order details
Records of customer inquiries and communications
Technical Information

When you visit our website, certain information may be collected automatically, including:

Browser type
Device information
Website usage information
IP address
Access time and date

This information helps us maintain website functionality and improve the customer experience.

2. How We Use Personal Information

We use the collected information for the following purposes:

Processing and managing customer orders
Providing customer support
Responding to inquiries
Sending order-related notifications
Maintaining transaction records
Improving website services and customer interactions
Fulfilling applicable legal and regulatory obligations

We process personal information only for legitimate business purposes and in accordance with applicable privacy laws.

3. Payment Information

Payments made through our website are processed by Stripe.

Stripe processes payment-related information in accordance with its own privacy practices and applicable financial regulations. Dilly Dally Kids Toy Store Inc. does not store full payment card details in its own systems.

For more information regarding Stripe’s privacy practices, customers may consult Stripe’s official privacy policy.

4. Data Sharing and Service Providers

We may share personal information with service providers that assist us in our business operations. These service providers operate in areas such as:

Payment processing
Website operations
Order management
Customer communication services

These service providers process information solely for the purpose of providing their services and are required to handle personal information appropriately.

We do not sell customers’ personal information.

5. Data Retention

Dilly Dally Kids Toy Store Inc. retains personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy (including business administration, customer support, transaction records, and compliance with applicable legal obligations).

Generally:

Order and transaction records are retained for up to 7 years for accounting, tax, and business record-keeping purposes.
Customer communication records are retained for up to 3 years following the last interaction, unless a longer retention period is required for legitimate business or legal purposes.
Technical information related to the website is retained for a reasonable period necessary for website operations, security monitoring, and service improvements.

Upon the expiration of the applicable retention period, personal information will be deleted or, where appropriate, processed in a manner that renders it impossible to identify a specific individual.

6. Cookies and Similar Technologies

Our website may use cookies and similar tools to support website functionality, remember customer preferences, and understand website usage.

You can manage your cookie preferences through your browser settings. Restricting cookies may affect certain features of the website.

7. International Data Processing

As Dilly Dally Kids Toy Store Inc. operates from Canada, personal information may be processed in Canada and in other locations where our service providers are based.

We process personal information in accordance with applicable privacy requirements, including relevant Canadian privacy laws and applicable European data protection requirements.

8. Your Privacy Rights

Depending on applicable law, customers may have rights regarding their personal information, including:

Requesting access to the personal information we hold
Requesting the correction of inaccurate information
Requesting information on how personal information is processed
Requesting the deletion of personal information, where applicable under relevant laws

To exercise your privacy rights, please contact us using the information provided below.

9. Protection of Personal Information

Dilly Dally Kids Toy Store Inc. maintains appropriate administrative procedures for handling customer information and regularly reviews its information-handling practices.

Customers should also exercise reasonable caution when providing personal information online and take steps to secure access to their personal accounts and communications.

10. Children’s Privacy

Our website is intended for general consumers. We do not knowingly collect personal information from children where applicable laws restrict such collection.

If you believe that information has been provided to us in violation of these regulations, please contact us so that we may investigate.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or website operations.

Any updated version will be posted on this page, along with its effective date.

12. Contact Information

If you have questions regarding this Privacy Policy or the processing of personal information, please contact us at:

Phone: +1 604 252 9727
Email: water@dillydallykidstoy.com