Terms of Service

These Terms of Service apply to your use of the website www.dillydallykidstoy.com and any purchases of products made through this site.

By accessing this website or placing an order, you agree to these Terms of Service.

1. General Information

This website is operated by:

Company Name:
Dilly Dally Kids Toy Store Inc.

Brand Name:
Dillydallykidstoy

Business Address:
1161 Commercial Dr,
Vancouver, BC V5L 3X3
Canada

Email:
water@dillydallykidstoy.com

Phone:
+1 604 252 9727

Website:
www.dillydallykidstoy.com

Dillydallykidstoy offers water-play products to customers in the European market through its online store.

2. Order and Purchase Information

Customers are responsible for providing accurate and complete information when placing an order, including contact details and shipping information.

Once an order is submitted, the customer will receive an order confirmation via the email address provided at checkout.

We reserve the right to review and manage orders that contain incomplete or inaccurate information or that cannot be reasonably processed.

Product descriptions, pricing, and stock availability are provided on the website for customer reference prior to completing a purchase.

3. Payment Terms

Unless otherwise stated at checkout, payment must be completed at the time of purchase.

Prices displayed on the website include relevant charges listed prior to order completion.

Customers are responsible for ensuring the accuracy of the information provided during payment.

4. Shipping and Delivery

Orders are processed and prepared for shipment after payment is confirmed.

We partner with reputable international logistics carriers (including DHL Priority, FedEx Priority, and UPS Priority services) to arrange delivery to customers.

Estimated delivery times are as follows:

Shipping Time:
5–12 business days after dispatch.

During key delivery stages (including dispatch, arrival at logistics hubs, and local delivery updates), the system may automatically send tracking notifications to the email address provided by the customer at checkout. Delivery times may vary due to carrier operations, local delivery conditions, public holidays, customs procedures, and other circumstances beyond our direct control. If the delivery of an order exceeds the standard timeframe, we will contact the relevant carrier to verify the situation. Depending on the circumstances, we may offer appropriate solutions, such as a refund or a replacement shipment.

5. Delivery Responsibility and Transfer of Risk

Ownership of the purchased goods and the associated responsibilities remain with Dilly Dally Kids Toy Store Inc. until the goods are delivered to the customer or a recipient authorized by the customer.

In accordance with applicable European consumer protection regulations, the risk of loss or damage to the goods transfers to the customer only upon actual receipt of the goods by the customer or their authorized recipient.

6. Right of Withdrawal and Returns

In accordance with applicable consumer protection regulations, customers located in applicable European markets have the right to withdraw from their purchase within 14 days of receiving the goods, without providing a reason.

To exercise the right of withdrawal, customers should contact our customer service team via email:

Email:
water@dillydallykidstoy.com

Customers should provide relevant order details to enable us to process the request.

Returns must be handled in compliance with applicable legal requirements and the return instructions provided by us after the customer contacts customer service.

7. Damaged or Defective Products

If a customer receives a product that is damaged or defective, they may contact our customer service team upon receipt.

Customers should provide:

Order information
Description of the issue
Photos showing the condition of the product

After reviewing the provided information, we will arrange an appropriate solution, which may include a refund or product replacement.

For items confirmed to be damaged, customers are not required to return the damaged goods before a solution is arranged, unless specific circumstances dictate otherwise.

8. Customer Responsibilities

Customers agree to:

Provide accurate order information;
Use the product in accordance with the information accompanying it;
Provide accurate details to the customer service department when making inquiries or requests.

It is the customer’s responsibility to carefully review product information before completing an order.

9. Website Use

Customers may use this website only for lawful purposes and in compliance with these Terms of Service.

Any misuse of the website, interference with its operation, or actions that may affect normal business activities are strictly prohibited.

10. Limitation of Liability

Dilly Dally Kids Toy Store Inc. is responsible for fulfilling its obligations under applicable laws and these Terms of Service.

To the extent permitted by applicable law, we are not liable for delays or failure to perform obligations due to circumstances beyond our reasonable control (including carrier delays, customs procedures, public events, or other external circumstances).

Nothing in these terms limits consumer rights that cannot be excluded under applicable Canadian or European consumer protection laws.

11. Governing Law

These Terms of Service are governed by the applicable laws of Canada.

For customers located in Europe, mandatory consumer protection rights under local law remain in effect. Any disputes arising from these terms shall be handled in accordance with applicable legal procedures and relevant jurisdictional requirements.

12. Changes to These Terms

Dilly Dally Kids Toy Store Inc. may update these Terms of Service from time to time to reflect changes in business operations or applicable legal requirements.

The latest version, along with its effective date, will be posted on this page.

13. Contact Information

If you have any questions regarding these Terms of Service, please contact:

Company: Dilly Dally Kids Toy Store Inc.
Address: 1161 Commercial Dr, Vancouver, BC V5L 3X3, Canada
Phone: +1 604 252 9727
Email: water@dillydallykidstoy.com