Shipping Policy

Welcome to Dillydallykidstoy.

This shipping policy outlines the delivery process for orders placed via www.dillydallykidstoy.com.

Dillydallykidstoy is operated by:

Dilly Dally Kids Toy Store Inc.

Brand Name:
Dillydallykidstoy

Shipping Address:
1161 Commercial Dr,
Vancouver, BC V5L 3X3
Canada

Email:
water@dillydallykidstoy.com

Phone:
+1 604 252 9727

1. Order Processing

Orders are processed following payment confirmation and customer information verification.

Once an order is ready for shipment, the customer will receive a confirmation email containing relevant shipping details.

Please ensure the email address provided at checkout is accurate, as shipping updates and order information will be sent to that address.

2. Shipping Services

Dillydallykidstoy provides shipping services to customers in the European market.

Orders are shipped from:

1161 Commercial Dr,
Vancouver, BC V5L 3X3
Canada

We partner with reputable international carriers, including:

DHL Priority
FedEx Priority
UPS Priority

Carrier selection may vary based on destination, shipping requirements, and service availability.

3. Delivery Timeframe

Estimated delivery time:

5–12 business days after shipment

The delivery timeframe includes the time required for transit and local delivery arrangements following shipment.

During key stages of delivery—including:

Order shipment;
Arrival at logistics hubs;
Local delivery progress;

We may automatically send tracking updates to the email address provided by the customer at checkout.

4. Tracking Information

Once tracking information becomes available, customers will receive relevant shipping updates via email.

We recommend that customers check their email regularly after shipment to stay informed about their order’s progress. If you have any questions regarding the delivery status, please contact our customer service team:

Email:
water@dillydallykidstoy.com

5. Delivery Delays

Delivery times may be affected by carrier schedules, local delivery conditions, public holidays, customs procedures, or other factors impacting transportation. If an order exceeds the standard delivery timeframe, Dillydallykidstoy will contact the relevant carrier to verify the delivery status.

Upon verification, we will determine an appropriate solution, which may include a refund or arranging a replacement shipment.

6. Accuracy of Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If the shipping information provided is incorrect, please contact us as soon as possible so we can assess available options based on the order status.

7. Order Receipt

Delivery is considered complete once the order arrives at the shipping address specified at checkout and is signed for by the customer or an authorized recipient.

Customers should inspect the condition of the items upon receipt; please contact our customer service team if assistance is required.

8. Contact Information

For questions regarding shipping or delivery, please contact:

Phone: +1 604 252 9727
Email: water@dillydallykidstoy.com