Refund and Return Policy

Welcome to Dillydallykidstoy.

This Refund and Return Policy outlines the terms and procedures regarding refunds, returns, and product-related requests for purchases made through the following channels:

Website:
www.dillydallykidstoy.com

Brand Name:
Dillydallykidstoy

Company Name:
Dilly Dally Kids Toy Store Inc.

Business Address:
1161 Commercial Dr,
Vancouver, BC V5L 3X3
Canada

Email:
water@dillydallykidstoy.com

Phone:
+1 604 252 9727

1. Right of Withdrawal for European Customers

In accordance with applicable European consumer protection regulations, customers located in relevant European markets have the right to withdraw from their purchase within 14 days of receiving the goods, without providing a reason.

To exercise the right of withdrawal, customers must contact our customer service team via email:

Email:
water@dillydallykidstoy.com

Customers should provide order details and information regarding the withdrawal request so that we can assist with the return process.

2. Return Address

For approved returns, customers should ship the items to:

1161 Commercial Dr,
Vancouver, BC V5L 3X3
Canada

Before shipping any return package, customers should contact our customer service team to obtain the appropriate return instructions.

3. Return Conditions

Customers requesting a return should:

Contact us before shipping the items back;
Provide relevant order information;
Follow the return instructions provided by the customer service team.

While exercising the right of withdrawal, customers should handle and care for the products properly.

4. Damaged or Defective Products

If a customer receives a product that is damaged or defective, please contact us via email after receiving the order.

Please provide:

Order information;
A description of the issue;
Photos showing the condition of the product.

After reviewing the provided information, we will arrange an appropriate solution, which may include a refund or a product replacement. For confirmed damaged products, customers may not be required to return the item before a solution is arranged. Photographic evidence may be sufficient for us to review your refund request.

5. Refund Processing

Once a refund request is approved, the refund process begins immediately.

Refunds will be issued to the original payment account used for the purchase.

Supported payment methods include:

Visa;
Mastercard;
American Express;
Apple Pay;
Google Pay;
E-wallet payment methods supported at checkout.

The time required for the refund to appear in your account varies depending on the payment method and your financial institution.

6. Shipping and Delivery

Dillydallykidstoy provides delivery services to European customers via reputable international logistics carriers, including:

DHL Priority;
FedEx Priority;
UPS Priority services.

Order dispatch address:

1161 Commercial Dr,
Vancouver, BC V5L 3X3
Canada

Estimated delivery time:

5–12 business days after dispatch

The system may automatically send tracking updates to the email address provided at checkout during key delivery stages (such as order dispatch, arrival at logistics hubs, and local delivery progress updates).

If delivery exceeds the standard timeframe, we will contact the relevant carrier to verify the delivery status. We will determine an appropriate solution based on the specific circumstances, which may include a full refund or arranging a reshipment.

7. Refund Eligibility

Refund requests will be reviewed based on the following factors:

Applicable consumer protection regulations;
Product condition;
Information provided by the customer;
The specific circumstances of the request.

Dilly Dally Kids Toy Store Inc. processes refund requests in accordance with applicable Canadian and European consumer protection regulations.

8. Contact Information

For inquiries regarding refunds or returns, please contact:

Phone: +1 604 252 9727
Email: water@dillydallykidstoy.com